The Customer Contact Aptitude Series measures the core reasoning abilities relating to jobs within sales and customer service. Suitable for high school graduates.

 

 

Available in: English, Hungarian, Romanian

 

The candidate has to read texts, the content of which is based on written material relevant for customer service jobs, and decide whether certain statements are true, false, or whether there is insufficient information in the passage to say. Measures the ability to understand straightforward written texts and to highlight the most important information in order to arrive at reasoned conclusions.

 

Time limit: 12 minutes

 

 

Available in: English, Hungarian, Romanian, Czech

 

Measures the ability to understand and use numerical data presented in tables and graphs. The data and the questions have been designed to simulate the kind of numerical information which might feature in sales and customer service jobs. Calculators are permitted, since the emphasis is on reasoning with data rather than computation and arithmetic.

 

Time limit: 20 minutes

 

 

Available in: English, Hungarian, Bulgarian

 

This test measures the ability to make inferences and deductions from numerical data laid out in the form of tables or graphs. The test is appropriate for any job involving analysis or decision-making based on numerical facts, but the nature of the data presented makes the test particularly relevant for sales and customer service work. Calculators are allowed. (NCC4 is longer and more demanding than NCC2.)