Döntéshozatali képesség | SHL Hungary | Strana 3

Döntéshozatali képesség

"Institutul Financiar Bruger-Kent pénzintézet" - exercițiu tip clasor

Ca șef de unul dintre departamentele Institutului Financiar Bruger-Kent, candidatul trebuie să înfrunte situația financiară, o plângere de la un client și o problemă legată de personal. În cele patru părți ale exercițiului (organizare, evaluare, decizie, comunicare) candidatul trebuie să rezolve exerciții diferite, și competențele evaluate se schimbă conform acestora. 

 

"Bruger-Kent" In-tray exercise

The candidate is the manager of a division of the Bruger-Kent financial company, and they have to deal with a complaint registered by a client as well as a personnel problem. The exercise consists of four parts (organising, evaluation, decisionmaking, and communication), all of which require the candidate to complete different tasks, and all of which therefore measure different competencies.

"Hobson Brothers Ltd." In-tray exercise

The candidate is the sales director of Hobson Brothers Ltd., a British manufacturing company. They have to assure the effectiveness of production and sales in the light of the budget and deadlines. They have to solve problems such as the green movements’ threats due to the use of the furs of exotic animals; renting storage places; and attending conferences.

"Enquiry Handling" Role-play exercise

Typ cvičení: 
Za jakým účelem?: 
Individuální či skupinové: 

Participants deal with a new customer enquiry and recommend suitable products. This exercise can be run face-to-face or over the telephone. An optional second task asks candidates to write a follow-up letter to the customer summarizing the outcome of the discussion.

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