The in-tray raises issues around customer satisfaction.
The candidate is the manager of a division of the Bruger-Kent financial company, and they have to deal with a complaint registered by a client as well as a personnel problem. The exercise consists of four parts (organising, evaluation, decisionmaking, and communication), all of which require the candidate to complete different tasks, and all of which therefore measure different competencies.
The candidate is the sales director of Hobson Brothers Ltd., a British manufacturing company. They have to assure the effectiveness of production and sales in the light of the budget and deadlines. They have to solve problems such as the green movements’ threats due to the use of the furs of exotic animals; renting storage places; and attending conferences.
Participants deal with a new customer enquiry and recommend suitable products. This exercise can be run face-to-face or over the telephone. An optional second task asks candidates to write a follow-up letter to the customer summarizing the outcome of the discussion.
Participants join the sales and customer service department at Sovereign and meet a key customer to resolve some important issues.
The candidate is director of a hotel chain, and has to resolve a personnel complaint.
Participants take on the role of a Regional Manager in a holiday company.
Participant assume the role of Brand Manager in an international wines and spirits company and are given a report on which one of the brands has not been performing well. This is a written exercise.
Participant assume the role of Product Manager within the marketing function of Eastern Bank Plc.