Döntéshozatali képesség | SHL Hungary

Decision-making ability

"Bruger-Kent" In-tray exercise

The candidate is the manager of a division of the Bruger-Kent financial company, and they have to deal with a complaint registered by a client as well as a personnel problem. The exercise consists of four parts (organising, evaluation, decisionmaking, and communication), all of which require the candidate to complete different tasks, and all of which therefore measure different competencies.

"Hobson Brothers Ltd." In-tray exercise

The candidate is the sales director of Hobson Brothers Ltd., a British manufacturing company. They have to assure the effectiveness of production and sales in the light of the budget and deadlines. They have to solve problems such as the green movements’ threats due to the use of the furs of exotic animals; renting storage places; and attending conferences.

"Enquiry Handling" Role-play exercise

For what purpose?: 
Individual or group: 

Participants deal with a new customer enquiry and recommend suitable products. This exercise can be run face-to-face or over the telephone. An optional second task asks candidates to write a follow-up letter to the customer summarizing the outcome of the discussion.

"Nord Gas" Analysis-presentation exercise

For what purpose?: 
Individual or group: 

In this group exercise, participants have to play a team of external consultants who give strategic advice to a factory. Nord Gas is an unassigned role exercise. These exercises (due to all participants having the same role) are fairer than assigned role exercises.

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