The participant takes on the role of a Commercial Account Manager for a Bank and meets a customer from Guardeno Industries, a global glass manufacturer. Following an international glass fair, a series of fraudulent actions have been identified across various Guardeno employee accounts which have caused security, compliance and customer service concerns. The participant is required to gain an understanding of the key facts and then meet the customer. The issues are complex and there is fault on both sides.
This high level exercise simulates the role of a Divisional Manager in a multi-national holding group. The division comprises five diverse companies, which are facing a range of different issues.
The in-tray raises issues around customer satisfaction.
The candidate is the manager of a division of the Bruger-Kent financial company, and they have to deal with a complaint registered by a client as well as a personnel problem. The exercise consists of four parts (organising, evaluation, decisionmaking, and communication), all of which require the candidate to complete different tasks, and all of which therefore measure different competencies.
The candidate is the sales director of Hobson Brothers Ltd., a British manufacturing company. They have to assure the effectiveness of production and sales in the light of the budget and deadlines. They have to solve problems such as the green movements’ threats due to the use of the furs of exotic animals; renting storage places; and attending conferences.