In fact-finding exercises the candidate is required to reach a decision based on only partial knowledge. He or she needs to understand what additional information is needed and sometimes to inquire the assessor in order to obtain it. Besides this, information can be collected from files and memos as well.
Upon request, we record the simulation, and work up the recording in two versions:
- We hand over the full material to the participant, if that serves his/her development.
- We hand over a shortened version (3-5 minutes) to the client, that presents the most typical momentum. This is a useful annex to the written report, as it offers a quick and illustrative picture of the simulation, the candidate, and his/her style.
"The Complaint" Fact-finding exercise
The candidate is director of a hotel chain, and has to resolve a personnel complaint.
"The Dissatisfied Customer" Fact-finding exercise
Participants take on the role of a Regional Manager in a holiday company.
"Taraco" Fact-finding exercise
Participant assume the role of Brand Manager in an international wines and spirits company and are given a report on which one of the brands has not been performing well. This is a written exercise.