These exercises assess the candidate's interpersonal skills. After a quick preparation the candidate participates in a discussion with a role-player (usually either an unsatisfied customer or a direct report). The candidate's task is to resolve a conflict with this person in an efficient discussion with the least damage possible.
Upon request, we record the simulation, and work up the recording in two versions:
- We hand over the full material to the participant, if that serves his/her development.
- We hand over a shortened version (3-5 minutes) to the client, that presents the most typical momentum. This is a useful annex to the written report, as it offers a quick and illustrative picture of the simulation, the candidate, and his/her style.
Participants deal with a new customer enquiry and recommend suitable products. This exercise can be run face-to-face or over the telephone. An optional second task asks candidates to write a follow-up letter to the customer summarizing the outcome of the discussion.
Participants join the sales and customer service department at Sovereign and meet a key customer to resolve some important issues.
Participant has to solve a problematic situation with subordinates.