"Enquiry Handling" Role-play exercise | SHL Hungary
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Címkék: 

"Enquiry Handling" Role-play exercise

For what purpose?: 
Time: 
15 + 10 + 5 minutes
Individual or group: 
For whom? 
For sales representatives and custom services representatives

Participants deal with a new customer enquiry and recommend suitable products. This exercise can be run face-to-face or over the telephone. An optional second task asks candidates to write a follow-up letter to the customer summarizing the outcome of the discussion.

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