Type:
For what purpose?:
Time:
15 + 10 + 5 minutes
Individual or group:
For whom?
For sales representatives and custom services representatives
Which competence is examined?
Participants deal with a new customer enquiry and recommend suitable products. This exercise can be run face-to-face or over the telephone. An optional second task asks candidates to write a follow-up letter to the customer summarizing the outcome of the discussion.