The CCSQ battery consists of two questionnaires, both of which were developed specifically for assessment in customer service and sales jobs. The scales provide information on those aspects of personality which are especially important for sales and customer service. They can be used together with the ability tests of CCAS battery.
CCSQ5.2 (Normative)
This test was developed for the assessment of managers working in sales or customer service. The CCSQ5.2 asks the individual to indicate his or her responses on a scale from strongly agree to strongly disagree. This approach makes it appropriate for use in training and development.
CCSQ7.2 (Normative and Ipsative)
This version of CCSQ is a combination of the normative and ipsative approach: the CCSQ7.2 requires that the respondent chooses between statements to decide which describes them the most and the least and indicates at the same time on a scale how much they agree with the individual statements.
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