Customer Contact Styles Questionnaire (CCSQ 7.2) for Sales Representatives and Customer Services Representatives
This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.
Mill Hill Vocabulary Scales Test
The test is a companion to the Raven’s Matrices which measure nonverbal intelligence. It contains words that an intelligent person would probably “know” yet would not be necessarily aware of their meaning. The candidate has to choose the synonym of the words from a list of alternatives.
Personnel Test Battery (PTB) for Administrative and Clerical Staff
This popular test battery is designed for selection in clerical jobs. The tests are suitable for people with any educational background.
Verbal Comprehension (VP5.1)
Measures the ability to interpret and understand written information.
Text Checking (CP9.1)
Assesses speed and accuracy in proof-reading. The test requires detailed proof-reading from one set of text to another, with candidates required to specify the exact nature of errors identified.
Classification (CP4.1)
Appropriate for jobs involving filing and information handling. Candidates are asked to classify information according to a given rule system and to record their actions in a coded form.
Numerical Computation (NP2.1)
Measures basic number skills. The emphasis is on straightforward calculation and the understanding or arithmetical operations.
Numerical Reasoning (NP6.1)
Assesses basic reasoning skill with numbers. Questions may involve decimals, fractions and graphs. Candidates need to use a calculator for NP6.2 but not for NP6.1.
Verbal Usage (VP1.1)
Measures vocabulary, spelling and the grammatical skills essential in the drafting and processing of basic work correspondence.
Basic Checking Test (CP7.1)
Measure speed and accuracy of checking at a basic level: for each item, a string of numbers (or letters) is presented and exactly the same string must be chosen from a number of alternatives. Principally for use with clerical staff whose job includes routine checking.
