Adminisztrációs dolgozó | SHL Hungary

Administrative staff

Customer Contact Styles Questionnaire (CCSQ 5.2) for sales representatives

This tool is a normative test: the respondent must indicate on a scale of five how much he/she agrees with the individual statements.

RemoteWorkQ

Style of filling out: 
Who do you want to test?: 
Purpose: 

Every employee works differently from home, so they also need a different kind of support. In an epidemic caused by COVID-19, the home office soon became commonplace. Our goal is to provide employees with the right help for their work, even in this changed situation. We have used 40 years of experience and expertise to create a tool that provides real support to employees and organizations in adapting to work from home.

Motivation Questionnaire (MQ)

The Motivation Questionnaire is recommended for the assessment of managers and professionals. The candidate has to indicate how much various factors motivate them in their work. It can be used on its own and as a companion to SHL personality questionnaires. Since motivation fluctuates as a function of time and changing circumstances, it is recommended that the candidates be retested quite often.

Images 2 for sales representatives

Combined with IMAGES 1, this test is a 360° personality questionnaire, which uses information obtained from others to enable a comparison between self-perception and how an individual is seen by others, such as colleagues, friends, and relatives. IMAGES 2 is often for training purposes.

Images 2 for customer services representatives

Combined with IMAGES 1, this test is a 360° personality questionnaire, which uses information obtained from others to enable a comparison between self-perception and how an individual is seen by others, such as colleagues, friends, and relatives. IMAGES 2 is often for training purposes.

Images 1 for sales representatives

IMAGES 1 is a short questionnaire for self-rating. It assesses only six scales, but with high reliability. It offers a useful tool for selection or development where time is short. It is also recommended for training purposes.

Images 1 for customer services representatives

IMAGES 1 is a short questionnaire for self-rating. It assesses only six scales, but with high reliability. It offers a useful tool for selection or development where time is short. It is also recommended for training purposes.

Customer Contact Styles Questionnaire (CCSQ 7.2) for sales representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Customer Contact Styles Questionnaire (CCSQ 7.2) for customer services representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Pages