Értékesítő/Ügyfélszolgálatos | SHL Hungary | Pagina 7

Értékesítő/Ügyfélszolgálatos

Images 1 for customer services representatives

IMAGES 1 is a short questionnaire for self-rating. It assesses only six scales, but with high reliability. It offers a useful tool for selection or development where time is short. It is also recommended for training purposes.

Customer Contact Styles Questionnaire (CCSQ 7.2) for sales representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Customer Contact Styles Questionnaire (CCSQ 7.2) for customer services representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Mill Hill Vocabulary Scales Test

The test is a companion to the Raven’s Matrices which measure nonverbal intelligence. It contains words that an intelligent person would probably “know” yet would not be necessarily aware of their meaning. The candidate has to choose the synonym of the words from a list of alternatives.

Customer Contact Aptitude Series (CCAS) for Customer Services Representatives

Tests of the Customer Contact Aptitude Series measure the core reasoning abilities related to jobs within sales and customer service. These tests can be optimally combined with the Customer Contact Style Questionnaire (CCSQ) which measures the relevant personality dimensions.

Numerical Evaluation Test (NCC4)

This test measures the ability to make inferences and deductions from numerical data laid out in the form of tables or graphs. The test is appropriate for any job involving analysis or decision-making based on numerical facts, but the nature of the data presented makes the test particularly relevant for sales and customer service work. Calculators are allowed. (NCC4 is longer and more demanding than NCC2.)

Numerical Interpretation Test (NCC2)

Measures the ability to understand and use numerical data presented in tables and graphs. The data and the questions have been designed to simulate the kind of numerical information which might feature in sales and customer service jobs. Calculators are permitted, since the emphasis is on reasoning with data rather than computation and arithmetic.

Verbal Interpretation (VCC1)

The candidate has to read texts, the content of which is based on written material relevant for customer service jobs, and decide whether certain statements are true, false, or whether there is insufficient information in the passage to say. Measures the ability to understand straightforward written texts and to highlight the most important information in order to arrive at reasoned conclusions.

Customer Contact Aptitude Series (CCAS) for Sales Representatives

Tests of the Customer Contact Aptitude Series measure the core reasoning abilities related to jobs within sales and customer service. These tests can be optimally combined with the Customer Contact Style Questionnaire (CCSQ) which measures the relevant personality dimensions.

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