Értékesítő/Ügyfélszolgálatos | SHL Hungary | Pagina 6

Értékesítő/Ügyfélszolgálatos

"Kundendienst" Persönlichkeitsfragebogen (CCSQ) für Vertriebsmitarbeiter

Die Kandidaten müssen über die Behauptungen in Verbindung mit dem Kundendienst und Vertrieb entscheiden, ob und wie stark sie für sie bezeichnend sind. Es wird auf einer 5-Punkte-Skala gezeichnet (von "Ich stimme überhaupt nicht zu." bis "Ich stimme völlig zu."). In erster Linie wird der Test für Entwicklungszwecke empfohlen.

"Kundendienst" Persönlichkeitsfragebogen (CCSQ) für Kundendienstleiter

Die Kandidaten müssen über die Behauptungen in Verbindung mit dem Kundendienst und Vertrieb entscheiden, ob wie die bezeichnend für ihn/sie sind. Es wird auf einer 5-Punkte-Skala gezeichnet (von "Ich stimme überhaupt nicht zu." bis "Ich stimme völlig zu."). In erster Linie ist der Test für Entwicklungszwecke empfohlen.

OPQ 32 + MQ Motivation for sales representatives

With the joint use of the two questionnaires, the competencies and the motivational factors of sales representatives can be determined. It can be also determined, in which sequence of the sales cyle is the candidate.

Customer Contact Competency Inventory (CCCI) - customer service

The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.

Customer Contact Competency Inventory (CCCI) - sales

The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.

Motivation Questionnaire (MQ)

The Motivation Questionnaire is recommended for the assessment of managers and professionals. The candidate has to indicate how much various factors motivate them in their work. It can be used on its own and as a companion to SHL personality questionnaires. Since motivation fluctuates as a function of time and changing circumstances, it is recommended that the candidates be retested quite often.

Images 2 for sales representatives

Combined with IMAGES 1, this test is a 360° personality questionnaire, which uses information obtained from others to enable a comparison between self-perception and how an individual is seen by others, such as colleagues, friends, and relatives. IMAGES 2 is often for training purposes.

Images 2 for customer services representatives

Combined with IMAGES 1, this test is a 360° personality questionnaire, which uses information obtained from others to enable a comparison between self-perception and how an individual is seen by others, such as colleagues, friends, and relatives. IMAGES 2 is often for training purposes.

Images 1 for sales representatives

IMAGES 1 is a short questionnaire for self-rating. It assesses only six scales, but with high reliability. It offers a useful tool for selection or development where time is short. It is also recommended for training purposes.

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