Competency questionnaires | SHL Hungary

Competency questionnaires

The theoretical background of competency questionnaires is somewhat different than that of the personality questionnaires. They are always task-specific: managers have different questionnaires compared to customer service employees. Some companies may have their own competency profile, and in that case SHL will build the appropriate questionnaire. The Inventory of Managerial Competencies (IMC) and Customer Care Competency Inventory (CCCI) combine the benefits of normative and ipsative testing, and both can be used for360-degree feedback. 

Perspectives on Management Competencies (PMC)

The PMC facilitates constructive, in-depth, 360° degree development of managers, based on detailed assessment of 36 key management competencies, viewed from multiple perspectives. Besides the candidate, a number of other people (colleagues, subordinates, managers, clients) fill the questionnaire as well. The test can be administered with a computer which makes test-taking flexible. The comprehensible, computer generated report is aimed particularly for managers (i.e. the candidates), and helps to identify and accept areas of development.

Customer Contact Competency Inventory (CCCI) - customer service

The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.

Customer Contact Competency Inventory (CCCI) - sales

The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.

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