The theoretical background of competency questionnaires is somewhat different than that of the personality questionnaires. They are always task-specific: managers have different questionnaires compared to customer service employees. Some companies may have their own competency profile, and in that case SHL will build the appropriate questionnaire. The Inventory of Managerial Competencies (IMC) and Customer Care Competency Inventory (CCCI) combine the benefits of normative and ipsative testing, and both can be used for360-degree feedback.
Custom-made 360-degree evaluation
Alongside our standard 360° feedback solution, which is based on SHL’s Universal Competency Framework (UCF), we also design and deliver fully customised 360° assessments. Our system can incorporate the competencies and questionnaire items specified by the client organisation, enabling each assessment to be precisely aligned with the organisation’s own competency framework and the requirements of the role. This ensures that feedback is gathered on the competencies that are genuinely critical to successful performance in the position concerned.
Universal Competency Framework (UCF)
It is based on the UCF20 competency model. It provides a holistic 360-degree view of an employee by gathering feedback from the employee’s manager, peers, direct reports, and/or other raters. By offering a wide range of perspectives, 360 feedback gives employees a more thorough understanding of not only their strengths, weaknesses, and development opportunities, but also their impact on others.
Customer Contact Competency Inventory (CCCI) for Sales Representatives and Customer Services Representatives
The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.
Inventory of Management Competencies (IMC) for Managers and Graduates
This inventory can be used both to predict managerial achievement and to identify developmental needs.