Személyiségkérdőívek | SHL Hungary | 6. oldal
 
 

Személyiségkérdőívek

Images 1 for customer services representatives

IMAGES 1 is a short questionnaire for self-rating. It assesses only six scales, but with high reliability. It offers a useful tool for selection or development where time is short. It is also recommended for training purposes.

Customer Contact Styles Questionnaire (CCSQ 7.2) for sales representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Customer Contact Styles Questionnaire (CCSQ 7.2) for customer services representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Occupational Personality Questionnaire, Normative Version (OPQ32n) for experts

In the normative format of OPQ32 individuals indicate the extent to which they agree or disagree with a series of statements on a scale of five, ranging from “completely agree” to “ I do not agree at all”. Its uncomplicated language and straightforward structure make the test accessible for everyone, however, due to its normative nature, we recommend it primarily for training and development purposes.

Occupational Personality Questionnaire, Normative Version (OPQ32n) for graduates

In the normative format of OPQ32 individuals indicate the extent to which they agree or disagree with a series of statements on a scale of five, ranging from “completely agree” to “ I do not agree at all”. Its uncomplicated language and straightforward structure make the test accessible for everyone, however, due to its normative nature, we recommend it primarily for training and development purposes.

Occupational Personality Questionnaire, Normative Version (OPQ32n) for managers

In the normative format of OPQ32 individuals indicate the extent to which they agree or disagree with a series of statements on a scale of five, ranging from “completely agree” to “ I do not agree at all”. Its uncomplicated language and straightforward structure make the test accessible for everyone, however, due to its normative nature, we recommend it primarily for training and development purposes.

Occupational Personality Questionnaire, Ipsative Version (OPQ32i) for experts

In this version of the test the candidate has to make “forced choices”, that is, they have to indicate which in a block of four statements is most and least like them. The ipsative method ensures that the candidates cannot bias the result of the assessment. The test cannot be hand scored.

Occupational Personality Questionnaire, Ipsative Version (OPQ32i) for graduates

In this version of the test the candidate has to make “forced choices”, that is, they have to indicate which in a block of four statements is most and least like them. The ipsative method ensures that the candidates cannot bias the result of the assessment. The test cannot be hand scored.

Occupational Personality Questionnaire, Ipsative Version (OPQ32i) for managers

In this version of the test the candidate has to make “forced choices”, that is, they have to indicate which in a block of four statements is most and least like them. The ipsative method ensures that the candidates cannot bias the result of the assessment. The test cannot be hand scored.

Customer Contact Styles Questionnaire (CCSQ) for sales representatives

The test asks the individual to indicate his or her responses on a scale of five from strongly agree to strongly disagree. Recommended for training and development purposes.

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