Kiválasztás | SHL Hungary | Page 29

Kiválasztás

Customer Contact Competency Inventory (CCCI) for Sales Representatives and Customer Services Representatives

The CCCI is a questionnaire, which permits the individual, and/or their manager and other team members, to assess their performance objectively against 16 competencies for 360 degree profiling. The CCCI development profile is specifically designed to help structure a development discussion with the individual.

Motivation Questionnaire (MQ)

The Motivation Questionnaire is recommended for the assessment of managers and professionals. The candidate has to indicate how much various factors motivate them in their work. It can be used on its own and as a companion to SHL personality questionnaires. Since motivation fluctuates as a function of time and changing circumstances, it is recommended that the candidates be retested quite often.

Work Styles Questionnaire (WSQ)

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The candidate has to indicate their responses on a scale from strongly agree to strongly disagree how much 162 individual statements are like them. The test provides a profile based on 17 personality traits. It is basically a version of the OPQ developed specifically for manufacturing and production jobs.

Customer Contact Styles Questionnaire (CCSQ 7.2) for Sales Representatives and Customer Services Representatives

This version is a combination of the normative and ipsative approach: the respondent chooses between four statements to decide which describes them the most and the least and indicates at the same time on a scale of five how much he/she agrees with the individual statements.

Occupational Personality Questionnaire, Normative Version (OPQ32n) for Managers, Experts and Graduates

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In the normative format of OPQ32 individuals indicate the extent to which they agree or disagree with a series of statements on a scale of five, ranging from “completely agree” to “ I do not agree at all”. Its uncomplicated language and straightforward structure make the test accessible for everyone, however, due to its normative nature, we recommend it primarily for training and development purposes.

Occupational Personality Questionnaire, Ipsative Version (OPQ32i) for Managers, Experts and Graduates

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In this version of the test the candidate has to make “forced choices”, that is, they have to indicate which in a block of four statements is most and least like them. The ipsative method ensures that the candidates cannot bias the result of the assessment. The test cannot be hand scored.

Mill Hill Vocabulary Scales Test

The test is a companion to the Raven’s Matrices which measure nonverbal intelligence. It contains words that an intelligent person would probably “know” yet would not be necessarily aware of their meaning. The candidate has to choose the synonym of the words from a list of alternatives.

Work Skills Series Manual Dexterity (WSSD) for Manual Workers and Semi-skilled Staff

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The two tests of the series assess manual dexterity. Candidates have to assemble structures consisting of various component parts under time limit. Hence these tests can be interpreted as straightforward job simulations.

Mandex

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Measures manual dexterity required in the assembly of mechanical objects. The candidate is presented with a pre-assembled structure, consisting of six steel plates joined together by an assortment of nuts, bolts, washers and spacers. Using this as a model, the task is to build an identical assembly using the set of plates and fixings provided. No other tools are necessary. Scoring is achieved by awarding marks for the correct selection and assembly of plates with account also being taken of the number of fittings correctly assembled.

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